Frequently Asked Questions

What does the KATMANDU PASS include?

The Katmandu Pass includes a right to use each attraction once on the same day. Transportation is also included in certain locations.

What does the 1-USE PASS include?

The 1-USE Pass is a "Freedom-to-play" pass (only available at puntacana.katmanduparks.com and ticket offices) that includes a right to enjoy each attraction once up until December 30 of the current year. Transportation is not included.

What does the VIP PASS include?

The VIP Pass is a "Freedom-to-play" pass (only available at puntacana.katmanduparks.com and ticket offices) that includes a right to enjoy each attraction once up until December 30 of the current year. Transportation is not included.

The VIP PASS also includes:

Full 36-hole Expedition Golf™ experience. An individual locker. (Included in the first visit) VIP parking. (Included in the first visit) Credits loaded on your wristband that you can use in our themed stores, Foodtrucks Village and Quadagon Bar. (If you do not spend all the credits, you can use them for any other visits up to December 30 of the current year). What happens if I want to come back to the park for a second day?

You can come back to the park as many times as you wish. If you want to get special benefits, you can buy your pass for the second day on the first day of your visit from our ticket office.

The benefits can only be enjoyed the day after the pass is purchased. Transportation is not included.

Do I have to buy a pass for a child under 4 years of age?

Children under 4 enjoy free admission. Both infants and children must be accompanied by an adult at all times. Restrictions apply at some attractions. See descriptions of the attractions.

Do I need to book a specific date?

Katmandu® Park | Punta Cana has a capacity limit. To make sure you enjoy the best experience, we recommend you buy your ticket in advance.

Do I have to pay to visit the theme park?

Admission to the park is free, although there is a capacity limit. That’s why we recommend you buy your pass before visiting us so you can guarantee access to all of the attractions and be able to enjoy this great adventure.

Can I buy my pass at the ticket office?

Yes, you can buy a 1-Use Pass and VIP Pass at the ticket office subject to pass availability. The park has a capacity limit, so we recommend you buy your pass before the day of your visit.

Is transportation to the park included?

Transportation is ONLY included if you buy a Katmandu Pass. Please note that children under 4 have to sit on their parent's lap. The pick-up points will be indicated when you book your pass.

Is there a car park?

Yes, there are two types of car park, both with a private security service and video surveillance. A general car park a few metres from the main entrance to the park (see map) with a free shuttle transfer service. And another paid car park in which the first hour is free and then there is an additional cost for fractions of every hour. When you buy a VIP PASS, the latter is included.

What should I do if I don’t get a confirmation email after making my booking on the website?

If you don’t receive a confirmation email within 5 hours after buying your pass online, please check your spam folder and also confirm that the payment has been made. If you still have any issue after doing this, please contact us by email at [email protected] or call the following number: xxxxxxxx.

Where can I find the opening hours for the park?

You can see our opening hours on our website using the following link XXXXX. The opening hours of each of the attractions may be subject to change.

Are there any lockers in the park?

Yes, the lockers are located near the ticket office and have an extra cost. VIP Pass holders can use the lockers for free on their first visit.

Can you smoke in the park?

You can only smoke in designated areas.

Are there roller coasters in the park?

Katmandu® Park | Punta Cana is the first theme park in the Caribbean and the Dominican Republic where you can enjoy immersive and interactive experiences. It includes world-class attractions and rides within the New Realms of Wonder®, each with its own narrative and intellectual property (IP) based on The Legend of the Desirata™.

Can you take video or photos of the attractions?

Cameras are NOT allowed inside the attractions.

Is Katmandu® Park | Punta Cana a park for kids?

Katmandu® Park | Punta Cana has spaces for visitors of all ages. Filled with exciting rides, vibrant music and extraordinary shows. A destination prepared for entertainment, with the most original products, fantastic dining and unique experiences.

Are there height and age limits for the rides?

Yes, for security reasons our attractions have special requirements. When you are at Katmandú® Park | Punta Cana, we recommend you read all the safety instructions. (see description of attractions) in the park to find out which ones best suit you and your family.

Can pregnant women enjoy the attractions?

Women who know or suspect they are pregnant are recommended to read the safety instructions (see description of attractions) in the park. They can then avoid those attractions that may be a risk, taking into account that in the future they can come back an enjoy Katmandu® Park | Punta Cana all over again.

Do I need to bring a swimsuit to the theme park?

No, Katmandu® Park | Punta Cana does not have any water attractions, only immersive and interactive experiences that will turn your world upside down.

Can I bring food and drinks to the park?

To ensure the health and safety of our guests and team members, food and drinks cannot be brought from outside into the park. Enjoy our dining experiences available throughout the park.

What items are not allowed in Katmandu® Park | Punta Cana?

For the safety of our visitors, any type of firearm, aerosols, devices intended to stun or immobilize, sharp objects, substances considered dangerous, explosive or incendiary are not allowed in the park.

Can you bring pets to the park?

We love pets, but for hygiene and safety reasons their access is restricted.

What happens if I lose something in the park?

Visit our lost property department or write to [email protected] We are not responsible for any lost or forgotten property in the park.

What payment methods are accepted in the park?

We accept local and international credit cards and cash payments in Dominican pesos or US dollars. We also offer you the chance to pre-load a certain amount paid by credit card or cash to the wristband that provides access to the attractions so you can enjoy drinks, food and much more.

How long does it take to explore Kathmandu® Park | Punta Cana?

Between 5 and 7 hours allows you to experience all the amazing attractions, dining options and shops at Katmandu® Park | Punta Cana depending on how full the park is.

Does the park have free Wi-Fi?

Yes, Wi-Fi is available. Connect with our free Wi-Fi and share all the exciting experiences you will enjoy at Katmandu® Park | Punta Cana.

What is the dress code or best footwear for visiting the park?

Comfortable clothes depending on the weather and a closed shoe, bearing in mind that for some attractions you may need to wear socks.

Restrictions and requirements for each attraction:

  • Soft Play - Maiya and Kumar's Secret Cave:
    • Bear in mind that Soft Play is only for kids, and that they must always be accompanied by their parents or guardians. Soft Play has special areas for:
      • Babies – 6mo-2yrs
      • Toddlers – 3-4yrs
      • Juniors – 5-8yrs
    • Babies and toddlers must be accompanied by their parents at all times in the play area.
    • Juniors can visit alone after they have been registered. Parents cannot access the games area.
    • Socks are required at this attraction, but footwear is not. No height restrictions.
  • Quadragon:
    • Quagadon™ is available to visitors from 9 years of age. No height restrictions
    • Socks are required at this attraction, but footwear is not.
  • EtherQuest:
    • Height restriction: over 36” / 95 cm. Children must be accompanied by an adult.
  • Legend of Desirata:
    • Height restriction: over 42” / 110 cm. Children over 5 must be accompanied by an adult. From 12 years of age they can visit on their own.
    • Maximum weight: 160 Kg / 350lbs
  • Voyage of the Fathom Wonderer:
    • Height restriction: over 48” / 120 cm. For safety reasons, to enjoy this attraction you must be over 7 years old and accompanied by an adult.
    • Maximum weight: 135 Kg / 300 lbs
  • Carousel:
    • Height restriction: over 42” / 110 cm to ride alone. Kids of all ages can participate if accompanied by an adult.
  • High Point Adventure
    • Height restriction: over 48” / 120 cm.
    • Closed shoe required
  • Challenge of the Mad Mage:
    • Height restriction: over 45” / 115 cm. Children from 6 years of age must be accompanied by an adult. Kids over 12 years of age can visit on their own.
  • Expedition Golf
    • No restrictions.